Policies & Procedures
As an EDI Approved Training Centre, Human Performance has to comply with strict quality standards for learning providers. This involves close scrutiny at our quality standards for staffing, resources and assessment as well as the quality processes of the organisation.
This page is the central resource for all policies and procedures relating to our status as an EDI Approved Training Centre and will therefore contain the most up to date information regarding our quality standards. Whether you are a candidate or client, if you have any questions or concerns and cannot find the answers on this page please do not hesitate to Contact Us.
Admissions & Induction Processes for Learners Policy for Learning Programmes
September 2011
Candidates achieve entry onto a Human Performance learning programme either through a client’s entry procedure (as explained in TPGL’s Equal Opportunities Policy) or via a Human Performance Open Programme. Whichever route a candidate gains access to a Human Performance learning programme, all prospective candidates receive a detailed prospectus detailing the particular.....
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Appeals Procedure for Learning Programmes
September 2011
TPGL offers an appeals procedure to allow a candidate to challenge the outcome of a result following marking or assessment of all multiple choice papers or written assignments. Following the announcement of assessment results all candidates are provided with access to a download link for this document which describes the method and process by which they can appeal their result.....
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Assessment Procedures for Learning Programmes
September 2011
Detailed assessment procedures will be provided to each candidate at the point of enrolment for each EDI Endorsed Qualification. However, the assessment principles for all learning programmes will be as follows: Multiple Choice Papers – Levels 2 & 3: All multiple choice tests will be conducted under exam conditions and contain from 30 to 40 questions depending on the learning programme.....
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Data Protection Policy for Learning Programmes
September 2011
Personal information regarding candidates will be kept strictly confidential and any records held will be the responsibility of James Turner who is TPGL’s Data Protection Officer, and protected by the Data Protection Act 1998. The Data Protection Act 1998 contains principles affecting personal records. Information protected by the Act includes not only personal data held on computer.....
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Equal Opportunities Policy for Learning Programmes
September 2011
TPGL supports the principles of equal opportunities and valuing diversity. TPGL has a zero tolerance policy of discrimination and actively requires the fair and ethical treatment of its staff, directors, contractors, clients and candidates ensuring this is reflected throughout its working practices and policies, in line with and beyond minimum legal requirements. Learning programmes facilitated by Human Performance are either.....
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Health & Safety Policy for Learning Programmes
September 2011
TPGL is committed to ensuring the health, safety and welfare of its employees and it will, so far as is reasonably practicable, establish procedures and systems necessary to implement this commitment and to comply with its statutory obligations on health and safety. It is the responsibility of each employee to familiarise themselves and comply with TPGL’s procedures and systems on health and safety......
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Physical Resources Policy for Learning Programmes
September 2011
All skills development workshops are delivered either on client premises - the quality criteria of which is specified by Human Performance - or delivered in Human Performance sourced venues - normally suitable hotel conference facilities or dedicated commercial training venues. All workshops, regardless of the subject, provide the following resources for all delegates....
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Quality Assurance System Policy for Learning Programmes
September 2011
Aims & Objectives: The Performance Group Limited – through its skills development brand Human Performance - aims to offer exciting, practical and relevant learning programmes that enable candidates to gain knowledge and understanding and turn this easily into competence within the workplace. Through the development and delivery of high quality learning programmes, candidates from all sectors will be encouraged to.....
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